Simultaneously translated into Spanish and Portuguese
Developing a High Performance Culture
Success in business calls for continual growth and people development. Learn how to implement a learning plan that delivers the necessary skills and knowledge for excellent performance.
Leadership and Self-Assessment
Learn the leader's role and the characteristics that define a great leader. Discuss personality types and take an assessment to better understand yourself and how you interact with others.
Team Building
To promote cross-learning and exchange of ideas, students participate in group dynamics that explore teamwork, best practices and leadership skills.
Category Management
Review the lessons of the past, study key trends and discover the next generation of category management. Apply this knowledge to build sales and increase profits.
Importance of New Products and Trends
New items are a double-edged sword for independents. Look at new products from the shopper's perspective. Learn how a new product affects its category, sales and profits. Study the unique issues faced by independents when new products enter the market.
Positioning For Retail Success
This topic addresses the following question: "How, in the eyes of my customers, can I differentiate my store from better-capitalized or larger organizations?"
Effective Events and Advertising
Take a look at events that bring excitement and fun back into the store. Capture today's customers with the most effective advertising and merchandising methods.
Managing Multiple Generations
Explore the differences between generations, their communication styles, attitudes, goals and experiences. Apply that understanding to successfully serve your customers and manage your team.
Supermarket Finance
Review key financial indicators for independent retailers. Learn best practices, how to use financial statements and how to make decisions that determine long-term financial sense.
Produce Department
The produce department can become a major driver of your store's sales and image. Customers often choose one store over another based on the quality of the produce department. Find out how to bring excitement to this department and increase your own sales and profit.
It's About Time…
Analyze bad habits that make you waste time, and learn many time saving techniques used by highly rated and profit-oriented managers.
Bakery Department
Learn how an outstanding bakery department can set your store apart from its competitors, what roles your store managers must play, and what you must know about its operation.
Deli Department
Build deli profitability with information from this overview and a discussion of current trends. Discover merchandising best practices to increase consumer awareness.
Meat Department
Discover the secret of a first-class meat department. Learn about meat trends, management, marketing and how beef and poultry can make your store a destination.
Retail Shrink Management
Identify the potential sources of shrinkage and learn how they impact your profitability. Understand why some people steal. Analyze how your store's processes affect shrink and what you can do about it. Find out about technologies and techniques to combat employee theft, shoplifting, burglaries and robberies.