Online Training for Convenience Stores

Due to the distinctive needs of this channel, the new convenience store courses focus on the development requirements specific to this industry.  Oftentimes, only one associate is on site, which presents an interesting training challenge: It means daily duties include not only handling transactions, but also stocking, cleaning, bagging and store security.

In addition to standard operational duties, the new convenience store courses offer material specifically catered to the needs of this unique retail format.  According to the NACS, 80 percent of gasoline purchases in the U.S. are made at convenience stores.  For this reason, Convenience Store Operations includes a basic guide to gasoline fueling (including what to do about "gas and dash" theft).  Meanwhile, Convenience Store Cashier provides a look at lottery sales, such as the types of lotteries and what to do if a sale goes wrong and Convenience Store Customer Service explains to a store sales associate, how to provide friendly, efficient and professional service to each and every consumer.