Retail Executive Leadership Programs (RELP)
Strategic Leadership and Family Retail Business Programs
March 4-9, 2012
Disney's Coronado Springs Resort - near Orlando, FL, U.S.A.

At this unique class, you will not only hear from renowned experts; you will also have the opportunity to participate in three-hour workshops designed to foster in-depth discussions in a collaborative environment. You and your colleagues will be able to openly explore critical issues that directly impact your business. Experts will be on hand for this joint program from two leading development organizations: the IGA Coca-Cola Institute and Disney Institute.

The program is divided into two segments: the first three days (Strategic Leadership Program) focus on retail strategy, customer service, leadership and people development (in partnership with Disney Institute); the next two days (Family Retail Business Program) focus on managing family business and succession. You may enroll in either segment or both.

Video Testimonials
- What are people saying about the RELP?
Who Should Attend and Why?
- This class is designed for owners, key family members, executives, district managers and team leaders responsible for determining their business's direction, strategic planning and people development.
  - Sharpen your leadership skills - Return to your store with a renewed sense of confidence in your leadership abilities.
  - Family business leadership - Learn about leadership succession in family businesses, including the characteristics of successful next generation leaders and proven ways to help them develop their full potential.
  - New ideas - Find out what is working for other leading organizations. Learn through in-depth experience and by asking questions of experts and peers. Sessions will inspire you to achieve at a higher level, think in new ways and overcome new challenges.
  - Network with your peers - A limited class size presents an ideal opportunity for you to connect with people who have similar interests and experiences. During casual social encounters and a range of breakout sessions, you will have the opportunity to engage with a wider community of peers and interact with international executives.
  - Access to 80+ online courses - The Institute offers 80+ online courses designed to further expand your learning. The Institute also offers a social network, where participants can share materials and experiences beyond the classroom event.
  - The setting - Enjoy a weekend with your family! We have arranged special discounts for conference attendees. Purchase discounted tickets for you and your guests.

Program at a Glance

Retail Executive Leadership Programs
		Strategic Leadership Program			*Family Retail Business Program*
	Sunday March 4th	Monday March 5th	Tuesday March 6th	Wednesday March 7th	Thursday Mach 8th	Friday March 9th
Morning	• Shopping - Outlet Mall Tour (optional)	• Leadership and Self-awareness	• Distinction In Retail - Strategy 2015	• Disney's Approach to Leadership Excellence	• Managing a Family Business	• Managing a Family Business
	Peer-to-Peer Learning and Lunch
Afternoon	• Food Retail Tour (optional) • Registration/Welcome Reception (7-9 PM)	• Leading Teams	• Distinction In Retail - Strategy 2015	• Disney's Approach to Quality Service	• Managing a Family Business	Private Consultation (optional) • Managing a Family Business • Self-assessment

Program in Detail

Strategic Leadership Program

MONDAY

Leadership and Self-awareness
Self-awareness is the foundation of great leadership and the first step toward change. Though everyone has something to learn about themselves, the process cannot simply be taught. To support the development of a more accurate perception of self, this session will rely on a pre-class assessment tool that is based on more than 20 years of research with working adults and leaders. By utilizing this assessment, the session aims to help participants be more strategic about their career development and become more self-aware individuals

Faculty: Paulo Goelzer, Ph.D. President & CEO, IGA Coca-Cola Institute

Leading Teams
Teams have more talent and experience, more diverse resources, and greater operating flexibility than individual performers. So why do so many teams either struggle unpleasantly to an unsatisfactory conclusion, or worse, crash and burn shortly after launch? Richard Hackman, one of the world's leading experts on group and organizational dynamics, argues that the answer to this puzzle is rooted in flawed thinking about team leadership. It is not a leader's personality or management style that determine how well a team performs, but how well a leader designs and supports a team so that members can manage themselves.

Faculty: J. Richard Hackman, Ph.D. Professor, Harvard University

TUESDAY

Distinction in Retail - Strategy 2015
In an evolving market, retailers must find ways to create a competitive advantage and distinguish their stores. In this workshop, the founder of the RNG demonstrates leading transformational strategies to revolutionize an organization. Learn about future scenarios for the next 5-10 years and the key strategies that will get you there intact. Examine the changes that are currently shaping the retail market, and discover how "bringing the future to the present" places your business in line for success.

Faculty: Daniel W. O'Connor President & CEO, RetailNet Group (RNG)

WEDNESDAY

Disney's approach to Leadership Excellence
Gain insight into time-tested Disney strategies and tactics for improving business results through exceptional leadership. Throughout this experience, you will learn the details of the Disney Leadership Excellence Model and how to adapt it to improve results within your own organization. The history of the Disney company will also be discussed; the program shows how its founder, Walt Disney, set the example of leadership by being clear about what he valued. He then showed subsequent leaders how to continue his legacy by seeking proactive change while sharing the same core values.

Faculty: Dennis Frare Presenter, Disney Institute

Disney's approach to Quality Service
Quality Service showcases how Disney is able to understand the psychographics and demographics of Guests' needs, using a sound service infrastructure, ongoing research, and quality service standards that exceed Guests' expectations. Discover how attention to detail creates a consistent, world-class service environment for your employees and consumers.

Faculty: Fernando Beltran Presenter, Disney Institute

Family Retail Business Program

THURSDAY and FRIDAY

Managing a Family Business
This session sheds light on the complex aspects of family-owned business. Examine the reality of living and working with ambiguities that are present in all family businesses. Through polarity mapping, this session will demonstrate how family business members can meet these challenges and use polarity maps to develop an action plan. Understand the process of working through the issues encountered by growing multi-generational family firms.

• Identify the opportunities and challenges presented by family businesses and how to address them, with a focus on predictable paradoxes that arise across the generations.
• Explore the demands of leadership succession in family businesses, including characteristics of successful next generation leaders, and proven ways to help them develop their full potential.
• Learn the different demands and dynamics that occur in the Founder (G1) to Siblings (G2) generation, compared and contrasted to the Cousin (G3) transition, and beyond.
• Understand the planning, policies and procedures that families and businesses can put in place to promote successful continuity, especially for siblings and cousins.
• Explore personal and family values among owners, and discuss how they can build an organization culture and strengthen business.
• Provide practical opportunities to apply these concepts to your own situation.

Faculty: Amy M. Schuman Consultant, Family Business Consulting Group ®
Paulo Goelzer, Ph.D. President & CEO, IGA Coca-Cola Institute

Faculty
- Fernando Beltran Presenter, Disney Institute
  Dennis Frare Presenter, Disney Institute
  Paulo Goelzer, Ph.D. President & CEO, IGA Coca-Cola Institute
  J. Richard Hackman, Ph.D. Professor, Harvard University
  Daniel O'Connor President and CEO, RetailNet Group (RNG)
  Amy Schuman Consultant, Family Business Consulting Group, Inc.®

Registration and Pricing

Registration Fee

The registration fee includes tuition, program materials, activities, lunch and refreshments. It does not include the hotel.

EARLY BIRD (until February 10, 2012)			REGULAR (after February 10, 2012)
	Non-IGA Member	IGA Member	Non-IGA Member	IGA Member
Strategic Leadership Program (only)	$2,400	$2,200	$2,800	$2,600
Family Retail Business Program (only)	$1,300	$1,200	$1,400	$1,300
RELP(both programs)	$3,200	$2,900	$3,800	$3,500

How to Register

Payment

Credit card:Contact us with your credit card information.
Check: Make the check payable to the IGA Coca-Cola Institute and mail it to: 8745 W. Higgins Rd., Ste. 350, Chicago, IL 60631, USA

*Your registration is guaranteed when we receive your payment.

Cancellation Policy

Should you need to cancel your RELP registration, the IGA Coca-Cola Institute will automatically transfer your registration to a future program. The Institute can not offer a refund of the registration fee.

General Information

Class Location

Disney's Coronado Springs Resort
Located in Disney's Animal Kingdom Convention Center, Monterey 1 Room
1000 West Buena Vista Drive
Lake Buena Vista, Florida 32830
U.S.A.

Phone: 407-939-4686
Resort maps Driving directions

Class Materials

Participants will receive a program binder that includes each session's presentations, speaker biographies, and the class directory.

Certificate or Diploma?

Students who attend the class will receive a Certificate of Completion.

Diploma Program

Students who attend the class and complete 10 or more online courses will receive a Diploma. This blend of classroom and online training increases the comprehension and efficiency.

Online Courses:
1. "Welcome to Online Training"
2. "Welcome to Training for Managers"
3. "Food Retailing Today"
4. "Retention and Turnover"
5. "Shopping Occasions"
6. "Management Best Practices"
7. "Managing People"
8. An elective of your choice
9. An elective of your choice
10. An elective of your choice

Class Times

The class sessions will begin on Monday and continue through Friday. Sessions begin at 8:00 AM and end at 5:00 PM.

Electronics

Cell phones: Cell phones must be turned off or set to vibrate. If you must take a call, please leave the classroom quietly.
Laptops: You can bring your laptop to class. Internet access is not be available in the classroom.
Cameras: Photos and videos are not permitted during the sessions.

Dress Code

Business casual; jeans, shorts, and t-shirts are not appropriate.

Activities
- Registration and Welcome Reception
  
  Sunday, March 4:(7 to 9 PM) Meet at the Coronado Room. Stop by to pick up your badges and meet your colleagues. Refreshments will be served.
  
  Store Tours (optional)
  
  Sunday, March 4:(morning and afternoon) Join us for a two-part retail tour. Visit a premier outlet mall in the morning. Then, in the afternoon, the tour will visit top local food retailers to experience their format, positioning and strategy.
  
  Disney Theme Park Tickets
  
  Discounted Disney Theme Park tickets will be available for advanced purchase. You can purchase single or multiple day passes for yourself and your family/guests.
  
  Additional Information
  
  For additional Orlando information Click here

Hotel

Hotel Location

Reservations

The RELP registration form includes a section where you can make your hotel reservations.

Room Rate

Single/double room: $149 USD per night plus tax (12.5%). This rate includes up to two adults (18 yrs. and older) per room. Additional adults in the room pay $15 USD per person per night. Rates may change after February 10th.
Room reservation deposit: Each room reservation requires a deposit equal to the cost of one night plus tax. This deposit is refundable if the reservation is cancelled at least five days before arrival. Contact us with your credit card information for the deposit.

Arrival and Departure

Plan to arrive in Orlando on Sunday, March 4th. You may depart after class on Friday, March 9th. If you choose to extend your stay, hotel rates are valid from March 1 until March 12.

Check-in and Check-out Times

Check-in: 3:00 PM
Check-out: 11:00 AM

*Early check-ins and/or late check-outs are not allowed.

Airport Shuttles

Disney Magical Express picks you up and takes you from Orlando International Airport to the Resort. A "hands-free" luggage service delivers your bags from the plane directly to your room

Parking

Parking at Disney's Coronado Springs Resort is free of cost.