Frequently Asked Questions

• Registration - Why do I register in the Alliance and in the IGA Coca-Cola Institute?
• Registration - Why do I register my store/organization/manager?
• Registration - How do I register a store/organization/manager?
• Registration - How do I register a student?
• Courses - How do I enroll in a course?
• Courses - Where is the course catalog?
• Courses - Which courses should I take?
• Courses - How many courses should I take?
• Courses - How many times can I take a course?
• Courses - Can I drop a course?
• Courses - How many times can I take a post-test?
• Courses - Where are my test scores?
• Courses - Where is my certificate?
• Reports - What reports are available?
• Reports - How do I run a report?
• Reports - How do I run a 1-Click Report?
• Log On - I forgot my user name.
• Log On - I forgot my password.
• Resource Center - Where do I log on to the Resource Center?
• Resource Center - Where is the Training Manual?

Why do I register in the Alliance and in the IGA Coca-Cola Institute?

The Alliance and the IGA Coca-Cola Institute are two separate entities. The IGA Coca-Cola Institute is a non-profit learning organization dedicated to serve the IGA community. If you register in the IGA Coca-Cola Institute site first, you WILL NOT need to register in the Alliance; because your Institute registration will also give you access to the Alliance site. However, if you registered in the Alliance first, you will need to do it again in the IGA Coca-Cola Institute site.

Why do I register my store/organization/manager?

Because by registering, your store/org/manager will have access to the online training and you will be able to register employees to take the online certification courses.

How do I register a store/organization/manager?

1. Go to the IGA Coca-Cola Institute site, www.igainstitute.com.
2. On the Online Certification Courses box, click Register Store/Org/Manager.
3. Fill out the Store/Organization Registration Form and click Register.
   • Email - all communication is sent via email. Make sure you enter a valid email address.
   • Along with your store/organization, you can register yourself and another person who will also have rights to manage the online training system.
4. A username, password, and store code will be e-mailed to you within 24 hours. Registrations submitted on Saturdays and Sundays will be processed the following Monday.

Best Practices

• All the information entered in this form, regardless of the language selected, must be alphanumeric.
• Management should keep the store code confidential.

How do I register a student?

1. Go to the IGA Coca-Cola Institute site, www.igainstitute.com.
2. On the Online Certification Courses box, click Register Student.
3. Fill out the Student Registration Form and click Register.
   • Store code - to register a student you need store code that was sent to the person(s) who registered the store/org.
   • Username&password - you assign the username and password. Usernames must be unique. If you use one that is already in the system you will have to choose a different one.
4. On the Student Enrolled page, verify the student was registered in the correct store.
5. The system will send a confirmation email with the username and password to the student’s email account.

Best Practices

• All the information entered in this form, regardless of the language selected, must be alphanumeric.
• Management should keep the store code confidential.
• Management should keep a list of the employees' username and passwords. Users frequently forget their username and password.

How do I enroll in a course?

1. Go to the IGA Coca-Cola Institute site, www.igainstitute.com.
2. On the Online Certification Courses box click Logon.
3. Logon to Online Certification Courses using your username and password.
4. On the All Courses page, click the Enroll button next to the course name. If you are already enrolled in a course the button will read Start.
   • The Package Name column groups courses in Entry Level or Supervisory Level categories. Users can enroll in any of the listed courses.
5. The course starts.
   • Most courses have between 3 and 5 post-tests.
   • To obtain the certification each post-test must be passed with an 80% score or higher.
   • A student can take a test as many times as necessary, no penalty.
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Where is the course catalog?

On the top of page, click on the Online Training tab.

Which courses should I take?

The courses you should take depend on your role/position and what your organization's training program has determined. We recommend all students should take at least the Welcome, Customer Service and Professionalism, and a third course related to their role or position.

How many courses should I take?

We encourage students to take as many courses as they can. The more they know about the business the better for the business and ultimately for their career and personal growth.

How many times can I take a course?

You can retake a course as many times as you need. Since courses are upgraded and updated frequently, you may consider taking those courses relevant to your role once a year. Also, every time you retake a course you will learn something new.

Can I drop a course?

Yes, if you enroll in a course and decide you do not want to complete, you can drop it. Dropping the courses that you do not intend to complete helps you and us keep our enrollment records accurate and up-to-date.

1. Go to the IGA Coca-Cola Institute site, www.igainstitute.com.
2. On the Online Courses box, click Log On.
3. On the Logon page enter your username and password, select Enrolled Courses and click Logon.
4. On the Enrolled Courses page, click the Drop button next to the course name.
5. On the dialog box, click OK to confirm the drop.
6. On the drop confirmation box, click Return to go back to the Enrolled courses page.

How many times can I take a post-test?

You can take a post-test as many times as necessary, without penalty.

Where are my test scores?

1. Go to the IGA Coca-Cola Institute site, www.igainstitute.com.
2. On the Online Training box, click Log On.
3. On the Logon page enter your username and password and click Logon.
4. On the All Courses or on the Enrolled Courses page, click Grades.
5. On the Gradebook page, find the course you want to check and click on the Details link to the right of the course name.
6. A new window displays with the post-test names, scores, status and dates. They are displayed in reversed chronological order, the most recent test first.

Where is my certificate?

1. Go to the IGA Coca-Cola Institute site, www.igainstitute.com.
2. On the Online Courses box, click Log On.
3. On the Logon page enter your username and password and click Logon.
4. On the All Courses or on the Enrolled Courses page, click Grades.
5. On the Gradebook page, view the list of courses that you have enrolled on. Completed courses are listed first.
6. Click on the Certificate icon to right side of the completed course name to view the certificate.
7. Click the printer icon on the toolbar or select Print from the File menu.

What reports are available?

Managers of the online training program have six different reports to help them manage their organization’s programs.

1. 1-Click Report
   The 1-Click Report tracks the course enrollments of the students in your organization. It shows the all the course enrollments of the past 12 months. This report is available only as an Excel spreadsheet.
2. Registration Report
   The Registration Report tracks the course enrollments of the students in your organization. Different from the 1-Click Report, it allows you to define a specific time period for the report, for example the first quarter (Jan 1 – Mar 31).
3. Store Enrollment Report
   The Store Enrollment Report tracks the course enrollments of the students in your organization. Different from the 1-Click Report and the Registration Report, it shows you all the course enrollments, starting from the date your organization was registered.
4. Store Students Report
   The Store Students Report tracks the information of all the students in your organization. It shows the store they belong to, their position, name, username, email, their language preference, status and the date when they were assigned to their position.
5. Store Information Report
   The Store Information Report shows the information of your organization’s hierarchy (headquarters, stores, positions).
6. Student Test Details Report
   The Student Test Details Report tracks the results for all the post-tests the student has taken. For each course enrollment, it shows the highest scored obtained in a post-test. A post-test listed multiple times indicates the student has taken a course more than once.

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How do I run a 1-Click Report?

1. Log on at www.igainstitute.com
2. Enter your username and password.
3. Select a course list.
4. Click the Tools link.
5. Click the Download Report link. You will have the option to Open or Save the report in Excel format.
   
   The report details the person who enrolled in the course, the date of the enrollment and the completion or drop date.

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How do I run a report?

1. Logon at www.igainstitute.com.
2. Enter your username and password.
3. Select either course list: All Courses or Enrolled Courses, and click Submit.
4. On the All Courses or on the Enrolled Courses page, click Tools.
5. In the TKM Tools window, click the link next to the report you want to run. The list may be different depending on your access rights.
6. On the Report Wizard window follow the instructions.

Tip 1: Some reports will allow you to leave all or some of the parameters blank. The resulting report will include all the applicable records for your organization.

Tip 2: Business Unit refers to the name of your organization. Position refers to the Employee or Manager.

Tip 3: You can choose the report format: Excel or Webpage. (Exception: 1-Click Report is Excel only).

Tip 4: The windows described below will be slightly different in each report.

Tip 5: The second and third windows described here appear only on these reports:

• Registration
• Store Enrollment
• Store Students
1. Introduction window: Describes the report.
2. Search org/store/pos window: Enter the organization/store/ position on the report. Type the name in the first text box or the store code in the second text box.
3. Selection window: Select the organization/store/position. If you select the store name it will include both the manager and employee positions.
4. Fields window: Shows the default fields that will be included in the report. You can add, remove and change the order of the fields. Next time you access the report it goes back to the default.
5. Format window (wizard’s last window): Select the report’s format, search for specific records, and define how they will be sorted.
   • Format – select whether to view the report as an Excel file or as a Webpage.
   • Search Criteria – you can choose to run the report for specific field values, for example view only the enrollments of a particular course. The search fields vary from one report to the next.
   • Sort By – you can choose a field by which to sort the report data.
7. When you click Next Step in the Format window, the system starts running the report. Reports with large amounts of data may take longer.
• If you chose Webpage the report will display automatically.
• If you chose Excel, when the To help protect… banner displays below the menu, click on it to display the pop-up menu. Select Download File… On the File Download window, click Open. The report opens in Excel. You can manipulate the report data using Excel’s tools.

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I forgot my user name.

Your username must be retrieved by your manager or the person responsible for the management of the online training in your store. The person with manager rights in the system should follow these steps:

1. Go to the IGA Coca-Cola Institute site, www.igainstitute.com.
2. On the Online Certification Courses box, click Log On.
3. On the Logon page enter your username and password and click Logon.
4. On the All Courses or on the Enrolled Courses page, click Tools.
5. On the dialog box, click OK.
6. On the TKM Tools window, find the Employee Information report and click View Report to run it.
7. On the Introduction page, click Next Step.
8. On the Define Fields and Display Order page, click Next Step. You can add, remove or reposition the fields.
9. On the Enter Criteria and Sorting Option page, select the report format, we suggest Excel, then click Next Step.
10. If you chose Webpage the report will display on the page.
11. If you chose Excel:
    • When the To help protect... banner displays, below the top menu, click it to display the pop-up menu. Select Download File...
    • On the File Download window click Open.
    • The report opens in Excel.

Your username will be listed in the report.

I forgot my password.

1. Go to the IGA Coca-Cola Institute site, www.igainstitute.com.
2. On the Online Certification Courses box, click Log On.
3. On the Logon page, enter your username and click Forgot Your Password?
4. An automated email with your password will be sent to your email account. This is the email account entered in your registration form.

How do I login to the Resource Center?

Note: only owners and managers have access to the Resource Center.

1. Go to the IGA Coca-Cola Institute site, www.igainstitute.com.
2. Click the Resource Center tab.
3. Click the Resource Center Logon button on the Resource Center box.
4. On the Alliance login box, enter your User name and Password and click OK.

Please Note: This login is case sensitive.

5. Use the blue links to select the Training Manual or any of the other options.

Where is the Training Manual?

The Training Manual has been expanded and is now part of the Resource Center in the IGA Coca-Cola Institute site, http://www.igainstitute.com.

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