COURSE CATALOG

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ONLINE TRAINING

LEVEL 1 COURSES

IGA Coca-Cola Institute

Bakery Clerk

  English  中文
A Bakery Clerk's responsibilities extend beyond slicing bread and baking cakes. The Bakery Clerk Course provides information about the products in the bakery, step by step ways to prepare each product and ways to sell to the consumer. Additionally, learn how to maintain sanitation standards and ultimately deliver the best possible product to the consumer.

Cashier

  English  Español  中文
A Cashier must have knowledge of the checkout system and its components, product identification abilities and great customer service abilities. These skills will increase the speed of the transaction and increase customer satisfaction. Cashiers also need to focus on preventative measures for shrink, bagging and maintenance of the front end to improve store image and help improve profits. This course outlines to a Cashier how to develop these skills in their daily routine.

Courtesy Clerk

 English  Español  中文
The majority of the time a Courtesy Clerk is the first associate consumers see while walking to the store and the last while their groceries are being bagged. Then, when at home and eggs are broken and bread is crushed, consumers are not only going to blame the Courtesy Clerk, but they may not buy from the store again. Courtesy Clerks need a good representation of the store in the way they bag and carry out the consumer's order. This course outlines to a Courtesy Clerk the necessary skills needed to support the store.

Customer Service and Professionalism I

  English  中文  Português
Note: Customer Service and Professionalism I and II are new courses meant to replace the previous Customer Service and Professionalism.

With increased competition in today's supermarket industry, providing customer service is no longer an added benefit; it is a necessity. Consumers who are not satisfied with the service received can easily take their business elsewhere. They are buying more than just products. Consumers will often pay more, travel farther, and inconvenience themselves to do business with a company that appreciates them. Providing exceptional service will build a relationship that keeps the consumer coming time and time again.

Customer Service and Professionalism II

  English  中文  Português
Note: Customer Service and Professionalism I and II are new courses meant to replace the previous Customer Service and Professionalism.

For many associates, the supermarket industry provides the first experience to the professional workplace – a workplace that is courteous, conscientious, and businesslike.

In the Customer Service and Professionalism II, a student will learn what Professionalism is and proper workplace etiquette for the supermarket industry.

Deli Clerk

  English; Español 
Next to the front end, the deli department has the most interactions with consumers. A Deli Clerk takes orders, offers suggestions, and suggestive sells. Additionally, deli clerks are responsible for storage and preparation of products while ensuring all food safety and sanitation measures are met. This Deli Clerk Course follows the suggestions given by the FDA's Food Code and provides basic product knowledge.

Floral Clerk

  English
Floral consumers know the excitement of having fresh flowers in their home, or of giving flowers as a gift! In grocery stores across the United States; roses, bouquets, and potted blooming flowers account for 79% of floral sales. The guidelines outlined in this course will help a floral clerk improve care and handling of flowers and bouquets that represent a significant portion of sales.

Food Safety and Sanitation Basics

  English  Español 
From the farm to the consumer, there have been recent improvements in public health. Regardless, there are still numerous incidences of foodborne illnesses being responsible for hospitalizations and even deaths. An important responsibility of the food retail industry is to ensure food is safe for consumers. Supermarket associates are often the last people to handle a consumer's food before it reaches their home. Controlling the temperature of food, preventing cross-contamination, and accepting food from safe sources are a few of the responsibilities of safe-food handling.

Frozen Food and Dairy Clerk

  English  中文
A Frozen Foods and Dairy Clerk's job consists of following operational responsibilities; ordering, receiving, storing, stocking and ensuring safety standards.

High traffic in the frozen and dairy departments creates a large product turnover and a need for customer service. This course demonstrates how to meet consumer needs by providing them with the right products and the service they demand.

Grocery Stocker

 English  中文
The role of a Grocery Stocker includes receiving products, stocking products and finding various to display those products. Additionally, Grocery Stocker must interact with consumers and suggestive sell to help improve profits. This course outlines these responsibilities and provides scenarios for common consumer interactions.

Introduction to Food and Health

  English  Español  中文
The growing consumer concern for creating a healthier diet has influenced the changes in the food guide pyramid. The Introduction to Food and Health Course provides retailers with up to date food and health knowledge and innovated tools to utilize the new knowledge to further develop their store's commitment to the community. This course is designed to provide basic food knowledge for associates to help customers make healthier food choices. Associates will advance in customer service by applying this new health and wellness information right on the store sales floor.

Meat Wrapper

 English
In enrolling in the Meat Wrapper Course, an associate will learn how to identify different cuts of beef, veal, pork, lamb and poultry and then describe the cooking methods and safe temperatures for each cut. Basic operations, such as displaying, labeling and rotating are described as well. Retailers are encouraged to use this course, along with on-the-job-training and mentoring programs to train Meat Wrappers.

New York State Tobacco Law Compliance

  English
The New York State Tobacco Law Compliance course has been reviewed by the NYS Department of Health and has been accepted as a NYS Certified Tobacco Sales Training Program. The IGA Coca-Cola Institute's provider number is 083-1007. After completing this course an associate will understand the health effects of tobacco and New York State Laws and know when and how to refuse sales.

Produce Clerk

 English  中文
With more than 300 produce items available in many produce departments, Produce Clerks must be able to identify and provide consumers with the best and most efficient service possible. To achieve this goal, a Produce Clerk must know how to receive, store, stock and ensure safety standards. Each produce product has a unique characteristic when it relates to storing and consumption. This course outlines to a Produce Clerk the necessary knowledge of products to correctly complete these tasks.

Welcome to Web-Based Training

  English  Español  中文  Português  日本ො
This course was designed to introduce new users to IGA Coca-Cola Institute’s web-based courses. The first topics of the course will explain the layout of the page and course, focusing on the functionality of the Post-test. The later topics explain the management of the certificate and how to troubleshoot common errors.

*Note: The Japanese version introduces an associate to the web-based training in addition to the supermarket industry, customer service and professionalism, and the entry level-positions.

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