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SURVEY





Participate in a global survey to help your IGA store and improve your work environment with an opportunity to help your community.

For more details, click here

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TESTIMONIALS

Here's what previous participants have said about our courses:
"When I took the Deli Course, there were a lot of things that I didn't know that the course covered."

— Bubba's IGA, OH, Michelle Joslyn

Michelle went on to take five more courses and was so impressed that she was going to make it a store policy that each associate would be encouraged to take the course relative to their department, and then could follow with other courses for cross-training. For those associates completing a course in a quarter, they would be given a raise.
"I've used the on-line Training Manual for job descriptions. Taking an on-line course will now be required of every employee. It will become part of their performance objective."

— Foster’s Food Fair IGA, Cayman Islands, Raquel Solomon
"I couldn't wait to do another course. I've been here five years and have held many positions (Deli, Cashier, etc.). I learned more (through on-line training) than out of a book."

— Baltimore IGA, OH, Sandy Speaks

Once Sandy becomes certified in a course, she will receive a raise every quarter that she took a course.
"I like the convenience of the on-line training. I have a computer at home. My boss allowed me to take the course at home. He also paid for my time taking it at home. Our certificates are posted in the break room."

— Family Center IGA, TX, Malinda Moore

Malinda has been certified in nine courses.
"I took some courses to see what they were like before he required his employees to take them. They are great courses, with good material. They're better than training videos. I've posted the associates' certificates in the employee's break room."

— Grimm’s Center Market IGA, PA, Danny Travelet
"My name is Jaipersad Gayapersad, I have already completed some of the online courses offered by the IGA Institute. I must say that I was provided with a wealth of knowledge to apply to my workplace, as a department manager in the supermarket industry. I would like to sincerely thank you and the IGA Institute for providing this service to me."

— Hi-Lo Food Stores IGA, Trinidad and Tobago, Jaipersad Gayapersad
"I took several courses (i.e., Cashier, Courtesy Clerk, Dairy, Deli) and not only was it filled with knowledge about the specific department – some of which I didn’t know – it addressed the other important things we take for granted such as greeting the customer, listening to what the customer wants, and being friendly. You want your customers to feel like they are part of your store, and that they are welcome. I think other businesses (outside of IGA) should have this knowledge. I recently went to another retailer and was standing in line by the cashier, who continued to carry on a conversation with someone else not even recognizing I was there and ready to check out of the store."

— Baltimore IGA Express, OH, Sharma
"For 2005, one of our goals is to have all of our department heads become certified in their respective department; it will also be a requirement in the review process for their annual review to have completed and become certified in the course for their department. We are in the process of posting the employee's certificates in our break room. Even for those employees who are not lifers, the certificate becomes a value added tool when they go on to another job. It also enhances their self-esteem and increases their knowledge in that field."

— Family Center IGA, TX, Mike Hall
"This is a very good start to a GREAT program and you are to be commended for putting it together. It is exactly what we need."

— Day & Palin IGA, IL, Jack
"The section on produce identification was great! It contained the basic items that Cashiers see daily. I will use this course as a part of new Cashier training as well as having the Cashiers now employed take the course. It contains good, basic information as well as some common sense issues that are always good to be reminded of the safety, customer service and professionalism."

— Roselawn IGA, IN, Debra
"I am very impressed with the training and I think that if we blend this training method with the "one-the-job" training we'll have a better equipped work staff."

— Houchens Industries, KY, Shelia
"I just wanted to say that these tests have enlightened me on different aspects of the stores operations. Thank you IGA."

— Steins, ID, Debra
"This system provides consistent training, which helps independents become more successful in a very competitive market."

— Mt. Plymouth IGA, FL, Nakul Patel
"I am delighted to have the e-learning program; I can’t say enough good things about it. Besides making people more professional, it is also morale booster, as our employees more clearly understand their responsibilities to our customers, our company and their fellow associates."

— Foothills IGA, GA, Jeff Downing
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