Customer service extends beyond a warm greeting and a helping hand. The extra effort an associate gives to meet consumer needs will return in the form of increased loyalty and sales. Low prices are not the only factor for consumers anymore, how well they are cared for by associates is as important, if not more. This course presents associates with the needed knowledge and abilities to provide great customer service that a consumer expects.

Below are the topics that will be covered:

• Customer Service
• Professionalism in the Workplace
• Interpersonal Skills

Course Duration: 4.5 hours