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International Supermarket Management Class (ISMC) 


Thanks to all individuals and organizations that made the ISMC a success!


After 11 years and 15 ISMC classes, the class has evolved into a new program for owners, managers and high-potentials. Visit our new Leadership Journey page for more information.



What do class alumni say?


Armando Olleres - Retail Store Manager (CPL Group, Papua New Guinea)

“Very organized and educational. Excellent & satisfied.”


Anthony Bramble - Retail Operations Manager (Roadtown Wholesale Trading Ltd., Tortola, BVI)

"There was a lot to learn. Great tools for staff & management. Will try to implement many of the programs outlined. Will keep sending people."


Adegbenga Sun-Basorun - Chairman (Foodco Nigeria Ltd., Nigeria)

"Very impactful and insightful. Training addresses practically all the issues in retail. Very friendly officials. Good demonstration of top-bottom and bottom-top communication."


Steve Lamb - Grocery Manager (Kress IGA Supermarket, USA)

"Very well put together, staff was outstanding, hope to return in the future!"

Who should attend?

Supermarket owners, regional directors, managers and supervisors. Also wholesalers, manufacturers, and convenience store personnel will benefit from this class.

Program Types

Certificate of Completion

Students who attend the class will receive a Certificate of Attendance.

Diploma Program

Students who attend the class and complete 10+ online courses and meet additional pre-and post-class requirements will receive a Diploma. This blend of classroom, independent study and online training increases comprehension and efficiency. Students who choose the diploma program will have a pre-class session to start work on their improvement plan. All are welcomed to attend and if can change their program from Certificate to Diploma.

Certificates/Diplomas with a class photo will be e-mailed 30 days after the conclusion of the class.


Week at a Glance

Week at glance 2014


Welcome and Registration 
Register and pick up class materials.  
Store Tour 
Visit local stores to experience and analyze their operations. Learn about merchandising and generate best practice ideas.
Beer Education  
Learn about beer history, ingredients, styles, and beer/food pairings.
Networking Dinner 
Join classmates and special guests for good food and networking.


Our faculty is comprised of skilled educators, industry leaders, award-winning authors and entrepreneurs. These experts will provide practical ideas that you can implement as soon as you return to your store!

  Bob Buonomano - Butcher/Store Owner, Bob's Windham IGA
  Steven Champeau - President & CEO, Trans-Alarm
  Richard J. George, Ph.D. - Professor, Food Marketing, St. Joseph's University
  Paulo Goelzer, Ph.D. - President & CEO, IGA Coca-Cola Institute
  Robert Graybill - President, FMS, Inc.
  Brian Harris, Ph.D. - Founder & Co-Chairman, The Partnering Group
  Joe Himmelheber - Director, Merchandising, Caito Foods Service, Inc.
  Kevin Kelley - Founding Partner and Principal, Shook Kelley, Inc.
  Harold Lloyd - Harold Lloyd Presents
  Ryan Mathews - Founder & CEO, Black Monk Consulting
  Dawn Newman, Ph.D. - Executive Coach, ICF credentialed, St. Louis University 
  Jonna Parker - Director of Account Services, Nielsen Perishables Group
  Roy Prevost - Retail Consultant, Business Coach and Author/Speaker
  Lindsey Sidrane - Finishing Business Process Manager, Cartersville, GA brewery